Coronavirus (COVID-19) Preparedness Information Learn More
WE ARE ENCOURAGING VIRTUAL VISITATION AT THIS TIME
We recognize the impact for patients not being able to see their families and close friends during this difficult time, and it is very important to us that we maintain communication between patients, their loved ones and our care team. We are doing everything we can to help patients and loved ones stay connected.
If you have a family member or close friend at UPHS Marquette, please consider alternatives to in-person visits. Our hospital supports the use of technology to connect with your loved ones through virtual options like Skype, FaceTime, or telephone calls. Patients who have devices may use those to communicate with their family and loved ones outside of the hospital. If the patient does not have a smartphone, we can accommodate an iPad or laptop to help get them connected.
COMMUNICATING WITH YOUR FAMILY MEMBER WHILE THEY ARE IN THE HOSPITAL
- Patients admitted through our normal registration process will receive a PIN card. This PIN card has the patient’s PIN and a place to write the designated contact person’s name and phone number. Patients are asked to give the PIN to one designated family member or contact person and write their name on this card.
- The designated contact person will be in charge of sharing information with family and friends. The nurses will not be able to provide information to anyone over the phone without a PIN.
- Some patients may be wearing a wristband with a contact person’s name and phone number.
- It is our goal to proactively communicate with the patient’s designated contact person when the patient is unable to provide that communication themselves.
- We recognize that human connection can be essential to healing. We encourage patients and their loved ones to use technology to stay in touch. Each hospital room is equipped with a regular telephone.
- If the patient does not have a cell phone, we can offer the use of an iPad or laptop. This can also be used when it is preferable to have a family member present during times such as discussing treatment options or going over discharge instructions. The patient or designated contact person can request this service by talking to the patient’s nurse.