Patient Family Advisory Board - Frequently Asked Questions

What is the time commitment? 

Most members commit 2-3 hours per month between a monthly meeting, attendance at special committees, and special projects. The Board Chair generally commits to 2-6 hours per month as this position has additional duties such as setting agendas and working with our leadership team. Terms range from 2 to 3 years. The PFAB meets the first Tuesday of every month at 12:30 PM.

What is the onboarding process? 

Successful applicants will onboard through the same process as our volunteers. This process includes but is not limited to:

  • Passing a background check and drug screen
  • Passing a TB skin test administered through our Employee Health Department
  • Presenting proof of Influenza vaccination annually (the hospital typically offers a free flu vaccine to our volunteers).

What is the Board Chair responsible for? 

The Board Chair will set agendas, run the meeting, and work closely with the UPHSM leadership team.  Optimally, the Chair would have experience with running meetings, excellent communication skills, and be able to work effectively within a team as a leader.

What is a Board Member responsible for? 

A Board Member attends monthly meetings, is willing to share their experience with the intent of utilizing the information to improve service, may participate on special committees focused on service and quality, and may engage in special activities that help us determine the quality of our services (secret shopper, etc.)

Board Members participate in purposeful discussion surrounding the patient experience opportunities that have been presented to the board for meaningful feedback. Board members are also given the opportunity to share their suggestions for improvement.

The Patient and Family Advisory Board does not explore operational aspects of the hospital such as finance and contract labor.  Data and updates regarding patient quality, safety, and experience are presented to the board on a regular basis. One board member serves on the Patient Safety and Clinical Quality Committee.

Click here to submit your application.