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COMPETENCY/SKILLS
LIST
Telehealth End Site Coordinator
Self
Assessment:
P=Proficient
R=Needs Review
N=Never Done
10/97
C=Competency.
You must complete all these competencies by your annual
evaluation.
* = Skills that must able completed by the end
of your orientation
* C =You must complete these identified competencies
by the end of your orientation or you may no longer be
kept in this position |
Self-
Assessment. |
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P
R N
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| C Schedules video conference connections and events. |
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1. Maintains working knowledge of organization's internal
room scheduling system. |
PRN
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2. Coordinates events with UPTN telehealth staff and other
video conference site coordinators per policy and procedure.
A. Receives requests and arranges room and equipment
to meet needs.
B. Communicates with other sites, requestor, and potential
audience as appropriate to assure accurate schedule.
C. Follows weekly schedule for events and bridge numbers. |
PRN |
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3. Logs events and number of participants per established
procedure. |
PRN |
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Validation
of Skill/
Competency
Validated Date and
Signature
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| C
Assures educational events are promoted. |
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| 1.
Reviews VCS schedules and announcements for educational
events. |
PRN
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2. Identifies events appropriate for local promotion.
(This may involve coordination with organization's educational
coordinator who identifies needs on an ongoing basis.) |
PRN
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3. Informs appropriate staff of event. |
PRN |
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4. Promotes events (or arranges for promotion) utilizing
standard organizational practices (Eg: posting, mailings,
PA announcements, etc.) |
PRN
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5. Tracks potential attendance to confirm VCS connection
or event cancellation. |
PRN
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6. Assures that the environment is conducive to learning. |
PRN |
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| C Assures appropriate equipment is available and
functioning. |
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1. Sets up video conference equipment and peripherals.
A. Video conferencing system.
B. Transmission lines.
C. Document camera.
D. Other peripherals as needed. |
PRN
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2. Assures operation and connectivity.
A. Turns equipment on.
B. Operates camera and establishes pre-sets.
C. Dials into connecting site or MCU (bridge)
D. Operates mute button
E. Tests peripherals |
PRN
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3. Post UPTN bulletin in video conference room to allow
participants access to bridge numbers. |
PRN
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4. Conducts initial trouble shooting when connection is
not working properly.
A. Check LCD display to determine if lines are activated.
1. If "down" or "out of service" reboot IMUX or disconnect/reconnect
transmission line(s). Redial.
2. If "idle" or "ready", reboot main equipment switch.
Redial.
B. Check equipment to assure all cables are connected
securely.
C. Reboot main equipment switch. Redial
D. If above does not work, contact MGH telehealth staff
for further trouble shooting procedures. |
PRN
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5. Maintains knowledge of Safe Medical Device Act and
reports as appropriate. |
PRN |
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| C
Facilitates connections and events as needs dictate.
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| 1.
Operates all necessary functions of the equipment and
peripherals.
A. Main camera.
B. Document camera.
C. Other peripherals as needed.
D. Mute button. |
PRN
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2. Assures introductions |
PRN |
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3. Adheres to acceptable video conferencing etiquette
and assists event attendees to do the same. (See video
etiquette guide.) |
PRN |
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| C
Facilitates medical applications as needs dictate.
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| 1.
Utilizes skills in above competency. |
PRN |
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2. Completes intake form |
PRN |
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3. Assures privacy and confidentiality |
PRN |
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4. Informs staff and patient about equipment and video
conference consult process |
PRN |
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5. Assures procedures for medical consults are followed:
A. Practitioner credentialing.
B. Informed consent forms.
C. Medical records.
D. Documentation.
E. Logging of event.
F. Others as indicated. |
PRN
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6. Maintains a safe, comfortable, private, confidential
environment for patients and families in accordance with
institution's standards. |
PRN |
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| C Assists in data collection, evaluation, reporting,
and performance improvement activities as they apply to
telehealth. |
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| 1.
Uses standardized tools to log and report video conference
activity. |
PRN
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2. Uses standardized tools to collect evaluation data. |
PRN |
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3. Provides coordination (or assures coordination) of
continuing education programs.
A. Records attendance.
B. Registers conference participants.
C. Obtains catering service when appropriate.
D. Assures completion of participant evaluation forms
as needed for continuing education requirements.
E. Provides above to MGH Education Services.
F. Distributes contact hour certificates. |
PRN |
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4. Communicates with MGH telehealth staff regarding utilization. |
PRN
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5. Communicates with administration regarding VCS usage
and reports. |
PRN
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6. Provides other data and information on VCS usage as
requested for grant related reports and system evaluation. |
PRN |
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Terms:
IMUX = Inverse
multiplexer
LCD = Liquid
crystal display
MCU = Multi
point control unit (bridge)
MGH = Marquette
General Hospital
Telehealth
= Umbrella term for all applications such as distance learning,
clinical, and administrative.
UPTN = Upper
Peninsula Telehealth Network
VCS = Video
conferencing system
For
more information:
Voice : 906-225-3120
Fax : 906-225-3842
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