Upper Peninsula Telehealth Network of Michigan

Results/Evaluation

The graph below represents real time, video conferencing activity for the UPTN from 1995 to present. Home health and store and forward activity data are maintained separately.

Note: From 1995 through 1998 individual events were recorded. 1999 through present the number of connections are reported. The statistics are conservative as not all sties report all activities as independence is fostered.

Patient Encounters

The graph below represents patient encounters that represent traditional physician/patient consultations along with other patient services. Some of the other patient services include; Tumor Boards, Family bondings (Neonatal Intensive Care and Acute care), and support groups. It does not include home health or store and forward technology.

Contact: luanne.skrenes@mgh.org

The graph below represents patient-practitioner consultations. We currently have 21 speciality offices and 60 specialists who have provided telemedicine services to residents in the Upper Peninsula..

Contact: susan.makela@mghs.org

Patient Satisfaction Surveys

Patient satisfaction data was collected through phone surveys of telehealth patients from 2001 through 2003. Michigan State University evaluation staff under the direction of Pamela Whitten, PhD, conducted the interviews. Patients were asked to respond on a scale of 1-5 to a series of Likert style questions with 5 begin strongly agree and 1 begin strongly disagree. In addition, comments were solicited in an open-ended format.

For further reading or to look at this study in depth, this information is published by: Whitten, P., Adams, I., & Davis, S. (2003). A Success Model: Marquette General Health Systems. Telemedicine Journal and e-Health 9 (1) 41-48.

Note: Survey tools are protected by copyright. To request full text or replication of the tools contact Pamela Whitten, PhD, at pwhitten@msu.edu

More detailed results are available by contacting Susan Makela Director of Telehealth susan.makela@mghs.org