Table of Contents
	Our Commitment to Privacy
	Who Is Collecting the Information?
	What Information Do We Collect?
	How Do We Use the Information We Collect?
	With Whom Will the Information Be Shared?
	Access and Correction of Personal Information
	Additional Use of Personal Information
	Our Use of Cookies
	Registration for Access
	Our Children's Privacy Policy
	Interactive Services and Tools
	Security of Communications
	E-Commerce, On-line Donations, and Online Shopping
	Advertising Servers
	Links to Other Sites
	Changes in Our Privacy Policy
	Web Site Contact Information
	Modification Date
	This privacy notice is regarding the MGHS web site only and does not replace the patient statement of privacy practices of Marquette General Health System

Purpose of the website

Tthe information on the Marquette General Health System website is not meant to replace the advice of a health professional.  The information provided on www.mgh.org is designed to complement, not replace, the relationship between a patient and his/her own physician.

The mission of the Marquette General Health Systems web site is to be a regional health resource to the residents of the Upper Peninsula and Northern Great Lakes Region by providing medical education, and health related services.

Our Commitment to Privacy

Marquette General Health System is committed to respecting and protecting your privacy as a visitor to our Web site at http://www.mgh.org. We take the issue of privacy very seriously and value the trust you place in us each time you use our services and access this Web site. This Web Site Privacy Statement describes the practices and policies we have put into place to safeguard your personal and health-related personal information that may be gathered and used as you visit our Web site.

This Web Site Privacy Statement was last revised on January 17, 2008. The policy may change from time to time so please check back periodically. If you have any questions about our privacy policies, we encourage you to contact us using any of the methods outlined at the end of our Web Site Privacy Statement. We may change this Web Site Privacy Statement at any time and for any reason.

By using this web site, you agree to the terms of the most recent version of this Web Site Privacy Statement. Please read our disclaimer about your use of this web site. You may be subject to additional terms that may apply when you access particular services or materials on certain areas in this web site, or by following a link from this web site.

Because e-mail communications are hosted on a non-secured server, we recommend that you not transmit any health or sensitive information that you would not want others to view.

Who Is Collecting the Information?

Marquette General Health System is collecting information on this Web site as outlined in this Web Site Privacy Statement.

What Information Do We Collect?

Our Web server automatically collects and records the following information:

• The visitor's domain name, but not the e-mail address
• The type of web browser software you use
  (for example, Netscape Navigator or Internet Explorer)
• The visitor's IP address
• The Internet address of the web site from which you linked directly to our web site
• Which pages you have visited on our web site
• Aggregate information on what pages are accessed
• Date and time you access our site

The following information is collected with your permission at this Web site:

• Personal information/identification and financial information gathered through e-commerce / shopping activity
• Anonymous user survey information
• The names and e-mail addresses of those who use a feedback form
• The e-mail addresses of those who communicate with us via e-mail

How Do We Use the Information We Collect?

The information we gather automatically and with your permission during your visit to our Web site is used in the following ways:

• Monitor, review, measure, and analyze Web site utilization
• Modify and enhance the Web site
• Improve the content and design of our Web site
• Determine the need for new programs and services
• Respond to your requests
• Monitor the changing health information needs of site visitors
• Monitor and improve our customer service efforts
• To protect our rights or property
• To enforce this Web Site Privacy Statement and other rules about your use of this web site
• Study general usage habits and demographic information for our own marketing research purposes

With Whom Will the Information Be Shared?

We will notify you at the time of data collection or transfer if your data will be shared with a third party and you will always have the option of not permitting the transfer. If you do not wish to allow your data to be shared, you can choose not to use a particular service.

The personally identifiable information gathered during your visit to this Web site is shared as follows:

• We may enter the information you send into our electronic database, to share with our physicians, or other health care professionals
• We may disclose information when legally compelled to do so.
• We do not rent, sell, exchange or in some way provide personally identifiable information to any third-party organization.

Access and Correction of Personal Information

Individuals may notify us that they wish to opt-out and prevent the transfer of their personally identifiable information by:

• Sending us e-mail to that effect at:
• Calling us by telephone at: 906-225-4730
• Writing to us at the contact address

Upon request we provide site visitors with access to:

• Communications that the consumer/visitor has directed to our site
  (e.g., E-mails, customer inquiries)

Additional Use of Personal Information

You may receive e-mail messages from us about health topics that may be of interest to you, health and Web site-related news, upcoming events, special promotions, and other relevant information. If you do not wish to receive such email messages, please let us know by the following means:

• Sending us e-mail to that effect at:
• Calling us by telephone at: 906-225-4730
• Writing to us at the contact address

If you have signed up for periodic mailed information regarding new products and services, and later wish to have your name removed from a list to which you've subscribed, please let us know by the following means:

• Sending us e-mail to that effect at:
• Calling us by telephone at: 906-225-4730
• Writing to us at the contact address

Marquette General Health System occasionally uses outside mailing services to send information on new services to numerous households or businesses within a specific geographic area. Mailings of this nature are addressed to "resident" or "occupant" and unfortunately, there is no process that will allow removal of a specific address. We would never want to risk sending mail in the name of a family member who has passed away, or to a former member of your household who no longer lives there, and this is the reason why we feel that "occupant" or "resident" is the most respectful way to send you information about advances in technology and services at Marquette General Health System. We're very sorry if unwanted mail may be sent to you, and we request that you simply discard any unwanted mail addressed to "resident" or "occupant."

For more information on the use of mailing lists, please visit the Direct Marketing Association website at http://www.the-dma.org

Requesting No Phone Communication

Persons who supply us with their telephone numbers on-line may receive calls from us regarding response to their information requests, orders they have placed on-line, or information regarding new products and services or upcoming events. If you do not wish to receive telephone calls, please let us know by:

• Sending us e-mail to that effect at:
• Calling us by telephone at: 906-225-4730
• Writing to us at the contact address

Our Use of Cookies

Many Web sites now use "cookies" to provide useful features to their visitors by providing customizable and personalized services.

A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. For example, a Web site may use cookies to store and sometimes track information about you, your preferences, or the pages you last visited.

Your browser software can be set to reject all cookies, or to ask you if you would like to accept or decline a cookie from a particular site before it is set. Most browsers offer instructions on how to reset the browser to reject cookies in the Help section of the toolbar. You should know, however, that if you reject a cookie, certain functions and conveniences of a site may not work properly.

We will never link the cookie to your personal information and/or health-related information

We use cookies on our Web site for the following purposes:

• Record session information, such as items that consumers add to their shopping cart.
• Record user-specific information on what pages users access or visit

Registration for Access

Some Web sites require you to provide some personal information through a registration process in order to take advantage of certain Web site features and to access content areas. For example, a registration form might request your name, telephone number and e-mail address. You might also be asked to voluntarily provide a list of health topics that you are interested in so your Web site experience

Visitors can use the general access portion of this Web site anonymously, without registration.

Our Children's Privacy Policy

We are especially concerned about protecting children's privacy. We hope parents and teachers are involved in children's Internet explorations. It is particularly important for parents to guide their children when children are asked to provide personal information on line.

Our site may feature information and services of interest to children 13 and under and we have the following practices:

• We do not create user profiles of children on our Web site.
• We do not disclose personal or health-related personal information about our 13 or under users.

Interactive Services and Tools

Interactive services tools such as health risk assessments, health-related calculators, and other technology-based features provide Web site users with a richer and more valuable experience. The tools can provide you with information that is customized according to your personal health background and needs.

Some interactive tools may request identifying personal and health-related information in order to function. It is important for you to know how your information will be used when it is requested, for what purposes it may also be used, and if it will be shared with any other party.

This site does not use interactive tools that ask you for identifying and health-related personal information.

Security of Communications

We recognize that many people are concerned about the privacy and protection of information as it is transmitted over the Internet. You should keep in mind that the possibility exists for unauthorized individuals to intercept any email message you send over the Internet. In some cases, information can be encrypted (scrambled or encoded) to make it very difficult to read if it is intercepted during communication. Certain technology and practices allow Web sites to provide an increased level of security for your personal and health-related information when appropriate.

We use the following practices on our Web site to enhance the level of security for communication and the transmission of personal information:

• We use e-mail forms to allow our customers to ask questions about our services and programs. These are not hosted on a secure server. The possibility exists that unauthorized individuals may intercept email messages.
• We are not responsible for the privacy of e-mail messages except those stored in our system.
• When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site.
• We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site

E-Commerce, On-line Donations, and Online Shopping

Purchasing items or making donations over the Internet usually requires you to provide your personal identifying information and credit card information on a Web site. Many people have become accustomed to on-line commerce as a time-saving and useful convenience. There are a number of practices that can make providing your sensitive credit card information more secure and therefore make you feel more comfortable about doing so.

We do process credit card payments for donations, merchandise, or services on our Web site. We have the following e-commerce practices:

• When processing your credit card payment, we will ask for the card type, number, expiration date, and your card's billing address.
• We will transmit credit card numbers in an encrypted format using industry-standard, SSL (secure socket layer) encryption.
• When a credit card transaction is completed, we will discard your credit card number on the Internet server
• When this service is offered on this site and you purchase nonprescription products and services from us, such as ordering flowers for delivery to a patient at Marquette General Hospital, we will request that you provide your name, e-mail address, credit card number and expiration date, phone number and billing and shipping addresses.
• We will keep this information in the strictest confidence and will make every effort to maintain the privacy and security of the information at all times.

Advertising Servers

On-line advertising, such as banner ads, has become commonplace on many Web sites. Certain Web sites have developed relationships with third-party advertising servers to display these advertisements on their sites. By clicking on one of these banner ads, you will be taken to another site with different privacy policies. These third party ad servers may also use cookies to collect non-personal information on your preferences and interests via the advertisement you decide to view.

At this time, we do not partner with or have special relationships with any advertising server companies.

Links to Other Sites

Web sites often provide a number of links that offer direct access to other useful or interesting web sites holding potential value to site visitors. Inclusion of the other sites by links does not imply any endorsement of the material or information on the other sites. Users are encouraged to review the privacy policy of each linked site before sharing personal and health-related information.

This site includes links to non-affiliated external Web sites. We have the following practices:

• We encourage users to review the privacy policy of each linked site, as we cannot be responsible for the privacy practices of other sites.
• The MGHS Web Council reviews all link requests and reservers the right to reject any link request. We strive to link to other Web sites that relate to the health or community needs of our customers, employees, patients, and their families.

Changes in Our Web Site Privacy Policy

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our web site privacy notice. If our information practices change at some time in the future, we have the following practices:

• We will post the policy changes to our Web site home page to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

• Sending us e-mail to that effect at:
• Calling us by telephone at: 906-225-4730
• Writing to us at the contact address

Web Site Contact Information

If you have questions about our privacy policy, or feel that this site is not following its stated information policy, please contact us.

Read - Marquette General Health System Notice of Privacy Practices

Our Website is fully funded by Marquette General Health System

Modification Date

This Web Site Privacy Statement was last modified on February 16, 2009.