Physician Customer Satisfaction Survey of Clinical Laboratory Services at
Marquette General Health System

Our laboratory is participating in a quality improvement study concerning physician satisfaction.  This program is sponsored by the College of American Pathologists.  Please take a few moments to complete this survey so that we can evaluate your opinion of our services and identify areas for improving services to you and your patients.  Thank you for your cooperation. Your opinion is greatly appreciated.

Date

Please rate our services:

Excellent

Good

Average

Below
Average

Poor

Not
Applicable

1. STAT inpatient test turnaround times

5

4

3

2

1

0

2. STAT outpatient test turnaround times

5

4

3

2

1

 0  

3. Routine test turnaround times

5

4

3

2

1

0

4. Esoteric test turnaround times
    (tests sent out or not performed daily)

5

4

3

2

1

0

5. Quality/reliability of results

5

4

3

2

1

0

6. Critical value notification

5

4

3

2

1

0

7. Courier services

5

4

3

2

1

0

8. Phlebotomy services

5

4

3

2

1

0

9 Adequacy of test menu

5

4

3

2

1

0

10 Courtesy of clinical laboratory staff

5

4

3

2

1

0

Additional Comments

If turnaround times are rated below average or poor, please indicate specific test(s)

If other services are rated below average or poor, please provide specifics and/or suggestions for improvement.
Quality/reliability of results:

Critical value notification:

Courier services:

Phlebotomy services:

Test menu/test mix:

Courtesy of staff:

Do you have any other suggestions for improving services?

What do you like most about our services?

What do you like least about our services?

Your specialty (optional)

Your Name (optional)

         

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