Patient Family Advisory Board - Frequently Asked Questions

What is the time commitment? 

Most members commit 2-4 hours per month between a monthly meeting, attendance at special committees, and special projects.  The Board Chair generally commits to 2-6 hours per month as this position has additional duties such as setting agendas and working with our leadership team.  Terms range from 1 to 2 years.

What is the onboarding process? 

Successful applicants will attend an educational session that:

  • Further describes the actions of the PFAB
  • Review and/or modify the Board Charter, ground rules, and general meeting structure
  • Receive required education such as HIPAA and patient privacy, universal precautions, hand washing, etc.

What is the Board Chair responsible for? 

The Board Chair will set agendas, run the meeting, and work closely with the UPHSM leadership team.  Optimally, the Chair would have experience with running meetings, excellent communication skills, and be able to work effectively within a team as a leader.

What is a Board Member responsible for? 

A Board Member attends monthly meetings, is willing to share their experience with the intent of utilizing the information to improve service, may participate on special committees focused on service and quality, and may engage in special activities that help us determine the quality of our services (secret shopper, etc.)

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